Step-by-step video on load tracking
Tracking Methods
1. Collaborator Emails for Automated Updates
- Navigate to Dispatch > Load Details.
- Enter one or multiple email addresses into the Collaborator Email field (separate multiple addresses with commas).
- Recipients will automatically receive tracking updates as the driver interacts with the load.
2. Manual Sharing via Load URL
- Under Activities in a load, locate the three-dot menu.
- Click to copy the unique URL for the load.
- Paste this link into an email to share real-time tracking for that specific load.
3. Automated Load Status Updates
Automated load status in Truckpedia TMS sends real-time updates to a designated email whenever a driver updates the load status, keeping customers informed without manual effort.
- Go to the Customer File in Truckpedia TMS.
- Configure an email address to automatically receive load status updates whenever a driver interacts with the load.
- Use this for direct customers who require consistent updates to the same email.
- Click Save
Best Practices for Tracking
- Collaborator Emails: Ideal for direct and automated communication.
- Manual Sharing: Use for specific one-off updates or when working with brokers.
- Automated Load Updates: Best for direct customers requiring regular notifications.
For any further assistance, contact our support team at help@truckpedia.io